Welcome to the Jonathan Association!
The Jonathan Association partners with FirstService Residential to provide our members with the highest quality of customer service. All homeowners are encouraged to register online with the FirstService Resident Portal in order to review account information, perform service requests and pay annual dues.
ON-SITE MANAGEMENT REPRESENTATIVES
In order to track and provide the most efficient response to questions and concerns, we are asking that homeowners first call our Customer Care Center at 952.277.2716.
Traci’s direct contact information is below. Please note that for the best response time, please contact our Customer Care Center and After-Hours Maintenance Emergency: 952.277.2716:
After-Hours Maintenance Emergency: 952.277.2716
Medical/Fire Emergency: 911
Annual billing statements will be sent in mid-December. In the mailing, we will include an outline of payment options with detailed instructions on how to proceed for each payment option. If you have any questions after reviewing your statement, please do not hesitate to contact us.
CUSTOMER CARE CENTER: 952.277.2716
Our Customer Care Center is open 24/7, to ensure you can reach someone at any time. Fully integrated with our technology platform, our Customer Care agents promptly assist with answers to common questions such as account balances and more.
- • Customer service representatives provide information specific to your association
- • Every call is tracked to ensure consistent and accurate responses
- • Receive immediate answers to over 200 questions, including the status of your account
- • Service requests and open issues are fully documented and sent directly to your Association Manager for follow-up
FirstService Residential ConnectTM is our unique and user-friendly community website platform. The Jonathan Association Resident Portal will be integrated with our accounting system and other association management tools and allows you to communicate with your management team, check your account balance and make payments, update your billing address and contact information, view and download forms and documents and much more. Stay up-to-date on happenings within your community through the community calendar, opt-in to the resident directory to share your contact info with others and access the knowledge base to obtain answers to your most common questions. Connect features an updated and responsive design which seamlessly supports desktop, tablet and mobile displays allowing you to access the site anytime, anywhere. We also have a dedicated mobile app – just search for “Connect Resident” in Google Play or the Apple App Store.
GET TO KNOW US
We want you to know who is working on behalf of your association. Find out more about us, our mission statement and core values by visiting our website and following us on social media.
Facebook: FirstService Residential Minnesota
LinkedIn: FirstService Residential Minnesota
Once again, we are very excited to partner with Jonathan Association and enthusiastically look forward to meeting and working with everyone. Please contact if we can be of assistance or if there are matters of concern in need of our attention.
FirstService Residential Minnesota, Inc.
Maggie Mahmood, CMCA